Cancellation Policy

We operate a 24 hour cancellation policy. Frequently other patients are in pain and are on a waiting list in the event that a slot opens up. Please give us as much notice as possible so we can offer the slots to other patients in need. If you need to cancel your appointment, you can do so by calling our clinic on 0118 380 0385 or emailing by replying to the Booking Confirmation or Booking Reminder email that you will have received.

Sickness Policy

As a health-focused clinic we are obliged to protect our patients by preventing the spread of easily contained diseases. Please call us to notify us of any illnesses as soon as you find out and we will be happy to reschedule your appointment if required. We would much rather have a single missed clinic slot than several days off work and our patients having to wait for treatment for that time.

If you arrive at the clinic for an appointment and are displaying symptoms of a communicable disease we reserve the right to refuse treatment on the grounds of preventing further infection. We also reserve the right to charge for the appointment slot.